1.Customer Service Center:

SPENQ we have professional customer service team, in order to supply fast and good service to customers regarding quality, packing, delivery, documents and any other issue. 

Our Customer Complain Process as below:

Step 1: Get clear issue description from customers.

Step 2: Find out the root cause within 1-2 days.

Step 3: Take soon action after discussing with customers.

Step 4: Establish or update the long-term action to avoid the same mistake.

Step 5: Do the complete  CCP report, and send to customers for review.

2.Artworks & Packing:

SPENQ could provide all kinds of OEM or ODM service to our customers.

SPENQ also could provide our own brand "SPENQ MEDICAL" to our distributors/agents in each market.

3.Payment Term & Trade Term & Delivery:

SPENQ can accept T/T or L/C as payment term. 

SPENQ can accept FOB or CIF as trade term.

SPENQ can delivery each order within 30days after confirm as uaual time.

4.Tender Solusion:

SPENQ have a professional tender team to supply all supports to our customers for medical tenders.

We have successfully win several tender projects each year in Africa and Middle East.